Comment to owner: If you are too busy to even give an estimate then just say so. Don't waste people's time and piss them off to the extent they feel the need to leave reviews like this. It's bad business, and don't bother replying because I don't care at this point.
Can't say enough great things about Mike and HEB Plumbing! I woke up to a clogged drain in my front yard and immediately called HEB Plumbing. A sweet woman explained the likely cause and said that Mike could be out in between 11am and 1pm. Mike came out and went the extra mile for me. He found a stick jamming up my line and continued to check the rest of the line for any additional problems. He noticed that my drain pipe was broken at the top, cut it down for me and capped it off properly. He unstopped my tub drain and checked my garbage disposal. He warned me that if I had any problems in the future to not be bullied into replacing my entire line, that PVC could be cut and repaired without tearing everything up. Thanks to Mike and HEB Plumbing for treating us like a neighbor and not a commission. I will definitely keep Mike's number programmed in my phone for my next plumbing nightmare.
Made an appointment and took the day off to get a faucet fixed. The appointment was at 10:00am. Called 5 different times when they hadn't shown up by 1:00. ...no answer!!! 2:30....still no call from HEB Plumbing!!! ...BEWARE!!! This is NOT my idea of customer service.
Couldn't even get an estimate. Was given a 4 to 6 window. No one called. I called and was told I was still on the schedule but it would be later on. Finally got a call that someone might be able to make it after 8pm. Sorry I don't have all day to wait, had a child to put to bed, and it was getting dark for them to see anything outside anyway. I agreed to move the estimate to the next day for the same timeframe. Again, no one called prior to 6 to give an update. I called and cancelled.
I've been waiting all day today they were supposed to be here between 9 and 11. I called three times. The last time I called they said they were sorry they couldn't make it no call no email nothing. My time is valuable I don't know about yours. This has been a wasted Saturday. I will never call them again.
Had a 5pm appointment. At 5:30 I called and was told they are running behind and would be out later. At 11pm, the plumber still did not show. No phone call, no nothing. Stood up by a plumber! Was called the next morning and told the plumber didn't call because he had "sweat on the paper and couldn't make out my number". Instead of apologizing and taking responsibility for the bad customer service, the young lady tried to rationalize why its ok to not contact customers when the plumber wont make it out to do the job. Reading the other reviews, it sounds like HEB Plumbing has a history of standing up customers.
Heb Plumbing is a US Plumber based in Bedford, Texas. Heb Plumbing is located at 1600 Airport Fwy, Bedford, TX 76022, USA.
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